This Privacy Policy describes how The Citadel Apartments ("we," "our," or "us") collects, uses, and discloses your personal information when you visit our website, apply for a lease, or reside at our property located in El Paso, Texas.
1. Information We Collect
We collect several types of information from and about you, including:
Contact Information: Name, email address, phone number, and mailing address.
Leasing & Identification Data: Date of birth, Social Security Number, driver's license number, employment history, and income verification (used for background and credit checks).
Resident Information: Vehicle information, emergency contacts, pet information, renters insurance details, and rent payment history.
Digital & Usage Information: IP addresses, browser types, and information collected through cookies when you visit our resident portal or website.
On-Site Information: Security camera footage in common areas, package delivery logs, and smart-home or keyless entry device usage logs.
2. How We Use Your Information
We use the information we collect for the following purposes:
Lease Processing: To evaluate rental applications, verify identity, and conduct background/credit screenings.
Property Management: To process rent payments, manage maintenance requests, and communicate important community updates.
Security & Safety: To maintain the physical security of the property through surveillance and access logs.
Legal Compliance: To comply with applicable Texas laws, fair housing regulations, court orders, or law enforcement requests.
3. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties, including:
Service Providers: Property management software vendors, payment processors, and background screening agencies.
Legal & Safety: Law enforcement, legal counsel, or regulatory bodies when required by law.
Business Transfers: In the event of a property sale, merger, or acquisition, your information may be transferred to the new ownership.
4. Data Security
We implement physical, administrative, and technical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no transmission of data over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Texas Privacy Rights
Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have specific rights regarding their personal data, including the right to:
Confirm and Access: Confirm whether we are processing your personal data and access that data.
Correction: Correct inaccuracies in your personal data.
Deletion: Request the deletion of personal data you have provided to us.
Opt-Out: Opt-out of the processing of personal data for targeted advertising or the "sale" of data.
To exercise your rights, please contact us using the details provided below. We will not discriminate against you for exercising your privacy rights.
6. Children's Privacy
Our services and website are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website and, if you are a resident, sending a notice to your resident portal.
8. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:
The CitadelApartments
Attn: Property Manager
9455 Viscount Blvd. El Paso, TX 79925
Email: [email protected]
Phone: 915-591-3396 The Citadel Apartments Privacy Policy
